Precious Homes Limited failing to meet patient safety and welfare needs

The Care Quality Commission (CQC) has issued a formal warning to Precious Homes Limited, stating that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Vela Domus in London E16. This is a supported living project where staff are supplied by Precious Homes Limited to aid individuals living in their own flats with their personal care needs.

Inspectors found that people who use these services had not been given their prescribed doses of medication, that staff had not signed for medication they gave, that the controlled drugs register was inaccurate and that no action had been taken as a result of internal audits.

Colin Hough, Regional Director of CQC in London said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Precious Homes Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and if we find that it the company is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service.”

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