Towards the end of last year, there have been some useful updates from the Care Quality Commission
(CQC).
A patients’ charity has been working with the CQC
to help the organisation ‘root out’ instances of poor care.
In November 2012,
the Patients Association published a report called ‘Patients Stories’ which
included testimonials from relatives or patients who had experienced
unacceptably poor care. The report went on to reference the working
relationship that is firmly in place between the CQC and the Patients
Association – outlining how referrals or concerns about poor quality care that
are shared with the Patients Association are then passed on to the CQC for
serious investigation and follow up.
The Patients Association receives over
8,000 calls each year; with individuals sharing their care experiences with the
charity. Now such calls can support the CQC in the way in which they monitor
the quality of services provided by all health and social care providers across
England.
If you are a health care provider and would like help with your CQC registration, visit us at Words Worth Reading Ltd.
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