CQC Publishes 282 Adult Social Care Reports - 89 Service Providers Rated as Requiring Improvement or Inadequate

During the last week of 2015 the Care Quality Commission published 282 reports on the quality of care provided by adult social care services across England (in care homes and in people’s own homes), rating services according to whether they are safe, effective, caring, responsive and well led.

Overall 31.5% of the services inspected were rated as requiring improvement or as inadequate.  However there are significant differences between the regions, with less than 20% of services rated as requiring improvement or inadequate in London, and over 40% requiring improvement or inadequate in the North of England.

Regional Findings

·         In the North of England one service provider was rated as outstanding, 49 as good, 27 as requiring improvement and eight as inadequate.

·         In the Central region one service provider was rated as outstanding, 80 care homes and homecare agencies were rated as good, 23 as requiring improvement and one as inadequate.

·         In London one service provider was rated as outstanding, 16 as good, three were rated as requiring improvement and one as inadequate.

·         In the South of England 45 service providers were rated as good, 22 as requiring improvement and four as inadequate.

Nicky Nendick, CQC's Head of Inspection for Adult Social Care, said:

"People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.

"If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.

"Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service."

To view the full list of service providers inspected, and find out more about the CQC’s findings visit the CQC’s website at http://www.cqc.org.uk/