The CQC has been using Provider Information Returns (PIRs) to gather information about adult care service providers, ahead of inspections, since 2015.
The returns are used to collect information relating to care provider’s performance, standards, ethos and values. The information provided is used by Inspectors to help plan and prioritise inspections and informs the agenda during each site visit making them critical to the service review cycle.
When reviewing completed PIRs inspectors are looking for evidence that services are:
When reviewing completed PIRs inspectors are looking for evidence that services are:
- Safe
- Effective
- Caring
- Responsive
- Well-led.
The CQC is currently reviewing the content of their adult social care PIRs and they are seeking feedback from service providers to ensure the PIR form is asking the right questions, in a way that can maximise support for providers as well as inspection scheduling and planning.
They have specifically asked for feedback on (but not limited to):
- Positive outcomes from completing the PIR
- Examples of improvement as a result of the form – for example, in quality assurance or record management
- Issues identified with current PIR content
- Specific examples of unclear PIR content or a duplicate request for information from other professional bodies
- PIR questions which do not reflect the needs of your specific service type, e.g. Shared lives
- Any comments on the available PIR guidance
- Feedback on the support received for any PIR-related queries
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