The Stanmore Surgery in Elm Park, Stanmore, was rated Inadequate overall. It was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being caring and responsive, following the latest inspection in June 2017.
Inspectors found that some incidents that had occurred had not been recorded and investigated as significant events.
Risks to patients were not assessed or managed and outcomes for patients were not improving. Patient outcomes were hard to identify and there was no evidence the practice was comparing its performance to others either locally or nationally.
The practice must now:
- Ensure care and treatment is provided in a safe way to patients.
- Ensure appropriate standards of hygiene for premises and equipment.
- Ensure effective systems and processes are in place to provide good governance in accordance with the fundamental standards of care.
- Develop a system that obtains patient views on improving the service.
- Provide information advising patients about translation services.
Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said “I am extremely concerned that The Stanmore Surgery has failed to address a number of issues since our previous inspection. This service was placed in special measures in May 2016."
“Insufficient improvements have been made such that there remains a rating of inadequate for safe, effective and well led categories. Therefore we are taking action in line with our enforcement procedures to begin the process of preventing the provider from operating the service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.”
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