Inadequate Safeguarding and Risk Management Systems Lead to GP Practice Being Placed in Special Measures by the CQC

Dr Dauod Yosuf Abdulrahman Shantir’s surgery in Forest Road, Waltham Forest, has been rated Inadequate overall by the Care Quality Commission and been placed in Special Measures.

The practice was rated Inadequate for being safe, responsive and well-led. It was rated Requires Improvement for being effective and caring, following the inspection in November 2018.

Key Issues

• Inspectors found that safeguarding systems were not clear and did not keep patients safe or protected from abuse.
• The practice did not have systems to monitor or manage outcomes and actions associated with risk assessments such as infection prevention and control. 
• The vaccine refrigerator temperature was not effectively monitored.
• Inadequate smear rates were not monitored or managed.
• The practice did not effectively maintain personnel records for some clinical members of staff, including training records, professional indemnity and professional registration status

The provider must now make improvements as it is on breach of regulations are to ensure care and treatment is provided in a safe way to patients and establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care. 

The practice has also been told to consider ways to improve confidentiality in the reception area and to continue to review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is available to them.