The Care Quality Commission (CQC) is just one of eight NHS bodies that has recognised the need for an improved system of capturing patients’ complaints.
A better system needs to be created that enables relevant NHS bodies to gain meaningful and comparable information. It is said that this would significantly help to drive improvements in health care and strengthen the quality of services for everyone.
Other bodies alongside the CQC that have agreed with this include:
- NHS Information Centre
- Parliamentary and Health Service Ombudsman
- Department of Health
- NHS
- Monitor
- National Voices
- National Association of LINks members
All of these bodies will work together to identify trends and themes of risk, and will act on them.
Together they will also provide the NHS Information Centre with practical and technical support to bring about necessary changes to the complaints system.
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