Monday, 2 April 2012

CQC's ‘Tell us about your care’ pilot project begins

The Care Quality Commission (CQC) have begun pilot projects with the Relatives and Residents Association (R&RA) and the Patients Association (PA).

The aim of these pilots – known as ‘Tell us about your care’ - is to assess how feedback received from people who use services, their families and carers, via these organisations can inform the CQC's regulatory work. The CQC also plan to report back to the organisations on any action they have taken as a result of people’s feedback.

The CQC have provided training to R&RA and PA staff to support them to recognise concerns raised by callers to their helplines which relate to the government standards they regulate against.

The CQC hope to learn from the pilots, which will run for six months, to help the improve the way they gather and use information from people who use services, their families and carers about their experiences of care.

For advice and support on your CQC registration visit our website and explore our comprehensive Health Services department.

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