The CQCs High Level Measures

The latest updates to the CQCs  high level measures on how they are doing against their three key regulatory functions of registration, compliance and enforcement as well as in their customer service standards for 2012 /13 show that;

Registration: 
The CQC is on track to meet its 90% target of processing all applications for new registrations and changes to existing ones.

Compliance: 

This is the measure of how well the CQC is doing against its commitment to inspect services in year. Whilst on track to meet its commitments in NHS Trusts and Adult social care services it is underperforming overall, being behind track in such areas as the independent healthcare services and dental services.

Enforcement: 
The CQC is on track to meet its 90% target of warning notices issued within 14 days of identifying when one is required.

Customer services: 
The CQC is currently ahead of its target of answering 90% of calls in the prioritised area of safeguarding and mental health answered within 30 seconds.

If you would like more information on the standards set by the CQC and how you can meet them, visit Words Worth Reading Ltd.


Image: Medill DC, Flickr