A survey recently conducted by the CQC demonstrates
that patients are now waiting longer to see a doctor or nurse in NHS A&E
departments across England. A survey was conducted, collecting the experiences
of almost 46,000 people who had received care in A&E departments throughout
2012. The results showed;
-
1/3rd of respondents waited more than 30
minutes before they saw a doctor or nurse (an increase from the 29% position
reported in 2008, and 24% reported in 2004)
-
1/3rd of respondents also stated that
they waited more than 4 hours to be seen (an increase from 27% in 2008, and 23%
in 2004)
-
Almost 25% of respondents who arrived at A&E
via an ambulance said they had to wait more than 15 minutes before their care
was transferred from the ambulance team across to the A&E clinical team
However, the results also illustrated that patients
felt significantly more confidence in the A&E staff; claiming that doctors
definitely listened to them, that medication requirements were explained to
them, and that reception staff enabled them to discuss their conditions or
symptoms in a private environment.
Image by KateJones365, Flickr
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