Monday, 21 September 2015

Treat People with Dignity Darling…

The CQC courted controversy this week when they published their report into a Harrogate care home for residents with Learning Disabilities.

The care home received a glowing report, it was described as safe and well-led. Inspectors reported that “Staff took time to speak with the people and we saw friendly relaxed interactions between staff and people living in the care home.”  

However Inspectors weren’t so happy about the words used to address residents, claiming that the use of terms such as ‘love’ and darling’ could be seen by residents as patronising, in clear breach of CQC guidelines on treating people with respect and dignity.

Stephanie Kirkman Meikle, Chief Executive of Harrogate Skills 4 Living Centre, said “When the inspectors call again in 2016, we will be delighted to show the clear benefits we have achieved: more accountable services, transparent financial dealings, a more fulfilling life for vulnerable people and improved pay and conditions for care workers. But I’m sure that the entirely appropriate use of first names, terms of endearment and colloquialisms, which are quite consistent with caring, compassionate relationships between people, will still be evident.  Why? Because it is appreciated by residents and family carers alike – I know this because they have told me so. I’m confident the inspectors will agree with us”.

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