Friday, 11 December 2015

CQC Working with NSPCC to Encourage Young Carers to Share Their Experiences

The CQC has launched a six-month partnership with the NSPCC and its free, 24-hour counselling service, ChildLine, as part of its commitment and efforts to listen to and act on people's experiences of care, including young carers and patients, who can be hard to reach.

This latest 'tell us about your care' partnership is one of seven projects the CQC currently run in partnership with national organisations that are in a unique position to reach, and be reached, by people who may choose to discuss concerns about the way they are receiving health and adult social care or to identify examples of best practice.
The NSPCC will gather and submit regular feedback to the CQC.  This information will act as vital intelligence to help inform where, when and what the CQC inspect.
Chris Day, Director of Engagement at the Care Quality Commission, said:
"It is great to have ChildLine and the NSPCC working with us. Children and young people have a great deal of experience using care services and have opinions of how they have been cared for by in their general practices, dental surgeries, hospitals and other services, which need to be listened to and acted upon. NSPCC and ChildLine can assist us to reach out to young people who may have information that can help us take action against poor care and celebrate great services.
"Through our 'tell us about your care' partnerships, anyone can share their views and concerns about services. We use this information so we can make sure people get safe, effective, compassionate and high-quality health and adult social care they deserve and that we expect."

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