Spring Farm Surgery in Upminster Road North in the London Borough of Havering, has been rated Inadequate for being safe, caring and well-led. It was rated Requires Improvement for being effective and responsive following the inspection in May 2017.
- There was no evidence of learning and communication with staff.
- The practice had failed to adequately review its ability to respond effectively in the event of an emergency or mitigate any risks associated with the absence of oxygen, adequate supplies of emergency medicine and a defibrillator.
- The practice failed to mitigate the risks associated with fire. There was no testing of fire alarms or fire drills. Electrical safety checks had not been carried out on portable equipment.
- Staff undertaking chaperone duties had not been trained. Also, the practice could not demonstrate that all staff had received mandatory training such as fire safety, basic life support, infection control and information governance. Appropriate recruitment checks had not always been undertaken prior to employment.
- The practice did not have a patient participation group. However, patients were positive about their interactions with most staff and said they were treated with compassion and dignity.
Included in actions the practice must now take are:
- Review the system for reporting, recording and sharing learning from significant events.
- Ensure sufficient quantities of equipment or medicines to ensure the safety of patients and to meet their needs.
- Ensure persons employed for the purposes of carrying on a regulated activity are of good character including by carrying out appropriate pre-employment checks for all staff.
- Ensure learning from complaints is discussed, analysed and shared for the purposes of evaluating and improving the practice.
- Ensure effective systems and processes are in place at the practice, in particular regarding vision and strategy, governance, staffing, practice policies, performance awareness, quality improvement, risk management and leadership.
- Provide staff with appropriate support and training to carry out their duties.
- Improve processes to support the seeking and acting on of feedback from relevant persons, including a patient participation group.
- Reviewing how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.
- Consideing how to assist patients with a hearing impairment accessing the service.
Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said “It is always disappointing when we find ourselves in a position of having to take urgent action. This is particularly the case when patients essentially believe the care they have been receiving is safe and effective. By suspending the provider’s registration we are giving them the opportunity to improve the service and in time have their registration reinstated.”