Health Insurers Agree to Share Data on Independent Healthcare Providers With CQC

The CQC has set out plans to work more closely with four health insurers AXA, BUPA, AVIVA and Vitality in new Memorandum of Understanding (MoU) agreements.

These agreements represent a public commitment from the health insurers to share information with the CQC about the quality and safety of independent healthcare services. The CQC will use this information to improve how it monitors quality and safety in these services.

Examples of the types of information that will be considered for sharing with CQC include:

• Claimants feedback of their experiences of care, including complaints
• Patient safety risks
• Evidence of emerging themes which may be indicative of a wider safety issue across a hospital or provider group
• Outcomes of insurer visits to services that identify safety issues
• Poor clinical treatment or poor clinical outcomes for patients

The information sharing agreements will also cover information about good practice and improvements in care as well as highlighting issues of concern.