The survey captures the views of over 320,000 students and shows that while student satisfaction levels are high, universities and colleges must do more to ensure a positive experience for all students.
Overall satisfaction is 83 per cent in comparison with 84 per cent last year. Eight per cent were neither satisfied nor dissatisfied with their higher education experience and the remaining eight per cent were dissatisfied.
Overall, students were most satisfied with the quality of teaching on their courses. Areas for improvement were flagged around organisation and communication with only 69% feeling their course was well organised and smooth running, and 62% clear on how student feedback on their course was acted upon.
Whilst you can already access the raw data from the survey on the Office for Student's website, the summary and comparable data will not be made available until the end of August 2018, when it will be published on the Unistats website.
Whilst you can already access the raw data from the survey on the Office for Student's website, the summary and comparable data will not be made available until the end of August 2018, when it will be published on the Unistats website.
Unistats is the official site to search for and compare data and information on undergraduate level courses from across the UK. The site draws together comparable information on those areas that students have identified as important in making decisions about what and where to study.
Nicola Dandridge, Chief Executive of the Office for Students, said: ‘While we have seen overall satisfaction fall by one percent, many questions have maintained their satisfaction levels including the student voice, academic support, learning resources and assessment and feedback questions.
‘We run the NSS to help ensure that students’ voices are heard and understood – so that universities and colleges can work to give all students a positive experience of higher education. The NSS is a highly credible and long-established survey which continually achieves a very high response rate. The results are an invaluable tool for universities and colleges to improve students’ experience of higher education.
‘While I am pleased to see the overall satisfaction rate remains high, the data shows that there is more work to be done to ensure all students have a high quality and fulfilling experience of higher education that enriches their lives and careers.
‘We will ensure the survey remains a valid and useful resource and review the changes providers are making in response to the survey’s findings.’
‘We run the NSS to help ensure that students’ voices are heard and understood – so that universities and colleges can work to give all students a positive experience of higher education. The NSS is a highly credible and long-established survey which continually achieves a very high response rate. The results are an invaluable tool for universities and colleges to improve students’ experience of higher education.
‘While I am pleased to see the overall satisfaction rate remains high, the data shows that there is more work to be done to ensure all students have a high quality and fulfilling experience of higher education that enriches their lives and careers.
‘We will ensure the survey remains a valid and useful resource and review the changes providers are making in response to the survey’s findings.’
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