Tuesday, 5 July 2016

Contribute to the CQC PIR Form Review for Adult Social Care

The CQC has been using Provider Information Returns (PIRs) to gather information about adult care service providers, ahead of inspections, since 2015.

The returns are used to collect information relating to care provider’s performance, standards, ethos and values. The information provided is used by Inspectors to help plan and prioritise inspections and informs the agenda during each site visit making them critical to the service review cycle.

When reviewing completed PIRs inspectors are looking for evidence that services are:
  • Safe
  • Effective
  • Caring
  • Responsive
  • Well-led.
With a maximum word could for each submission, and a ban on attaching additional information, the challenge for service providers is to be clear and concise whilst providing examples to back up statements, all within the word count. For the system to work for all involved it is important that the forms are clear and questions are unambiguous, ensuring that the right evidence is gathered and avoiding miscommunication.

The CQC is currently reviewing the content of their adult social care PIRs and they are seeking feedback from service providers to ensure the PIR form is asking the right questions, in a way that can maximise support for providers as well as inspection scheduling and planning.

They have specifically asked for feedback on (but not limited to):
  • Positive outcomes from completing the PIR
  • Examples of improvement as a result of the form – for example, in quality assurance or record management
  • Issues identified with current PIR content
  • Specific examples of unclear PIR content or a duplicate request for information from other professional bodies
  • PIR questions which do not reflect the needs of your specific service type, e.g. Shared lives
  • Any comments on the available PIR guidance
  • Feedback on the support received for any PIR-related queries
You can email your ideas and feedback toASCPIRContentReview@cqc.org.uk. The deadline for all responses is Wednesday 31 August 2016.

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