Friday, 12 May 2017

Domiciliary Care Service Rated Outstanding by CQC

The Care Quality Commission has found the quality of care provided by Hamax Ltd in Malvern Gate, Worcestershire, to be Outstanding overall following inspections in February and March.

The service provides personal care to people living in their own homes in the community. It's primary focus is to provide a service to older and younger adults who live with dementia and other conditions. At the last inspection, 75 people were receiving support with personal care.

Inspectors found:
  • staff were highly caring and compassionate, with staff going above and beyond for their clients.
  • life journals were completed to a high standard, reassuring family members and supporting staff in their caring duties.
  • the management team listens to the views of staff, clients and relatives and have made changes to services as a result of feedback.
Andrea Sutcliffe, CQC's Chief Inspector of Adult Social Care, said “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

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