London Street Surgery, Reading has been placed into special measures following a comprehensive CQC inspection, rating the practice as inadequate.
Criticisms focused on a lack of clear leadership and limited formal governance systems. Staff were unclear about processes and procedures for reporting incidents, near-misses and concerns, and there was little or no evidence of structured learning to drive forward improvements in care.
Clinical audits were not always effective, CCG prescribing targets had not been met and some areas of the quality and outcomes framework required improvement.
Ruth Rankine, Deputy Chief Inspector of General Practice said:
“We have found significant areas of concern, which is why we are placing this practice into special measures. This will enable them to receive a package of support to help them improve, from NHS England and the Royal College of General Practice (RCGP)”.
Dr Geoff Payne, Medical Director, NHS England said:
“The CQC report for London Street Surgery rates the practice as good for providing a caring service and staff have been commended for their commitment to patient-focused care. However, there are several areas where improvements need to be made in the management of the practice including the administration of meetings, staff capacity, medicines management and sharing and acting upon learning”.
“Patient safety is our top priority. Together with South Reading Clinical Commissioning Group, we are supporting the practice to develop and implement action plans so that they can make improvements quickly.
“We encourage patients to continue to support the practice during this time.”
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