Rivacre House to improve services

The Care Quality Commission (CQC) released the following press release on Friday (30th Sept 11):

The Care Quality Commission (CQC) has told the charity Making Space that it must take action to meet government standards of quality and safety at Rivacre House care home at Ellesmere Port.

Inspectors who visited the home in Seymour Drive during July found that it was not complying with seven of the essential standards. Providers of care services have a legal responsibility to make sure they are meeting all the essential standards of quality and safety.

The report, published on the CQC website, highlights the inspectors’ main concerns in four areas.

Care and welfare

Inspectors were concerned that outdated care planning and assessments put people at risk of not being provided with appropriate care and support to meet their individual needs and requests

Staffing

People’s needs were not being met because there were not enough staff.

Assessing and monitoring the quality of service

Inspectors found that the home does not have appropriate systems in place to help ensure the quality and safety of care and the support needed and to show ongoing compliance for all outcomes.

Registered manager

The service was not being managed by a person who is registered by CQC.

Sue McMillan, Regional Director for CQC in the North West said: “The care at Rivacre House has fallen far short of the standards people have a right to expect.

“It is a real concern that there were not enough staff on duty, and no registered manager in place. We have met with the provider and they have submitted a plan which shows how they will address these issues. We will continue to monitor this service closely to ensure these improvements are made and sustained.

“The law says these are the standards that everyone should be able to expect when they receive care. Our inspectors will return to this care home, and if we find that it is not making progress we will consider further action."

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