Sunday, 18 December 2011

CQC releases guide on whistleblowing

The Care Quality Commission's quick guide has been written for health and care professionals that need to raise a concern about their workplace. It gives helpful advice on speaking out about poor care and what protection individuals will have from the law if they do.

Download the quick guide from to find out more about whistleblowing and what happens after you contact the CCQ.

The Care Quality Commission's had support from various organisations including the General Medical Council, the Nursing and Midwifery Council and the Academy of Medical Royal Colleges in developing the guide and telling NHS staff about it. They will be working with the whistleblowing charity Public Concern at Work to target social care providers and their staff.

More about whistleblowing

If you have a concern about your place of work, the first thing you should do is speak to your line manager or other management. If however, you feel unable to, then you can follow your own organisation’s whistleblowing policy or contact the Care Quality Commission instead.

All whistleblowing concerns are logged and tracked by the CQC's trained team in their Customer Services Centre. Your information will be passed to the local inspector for your service who will decide what to do next.

You can raise concerns anonymously but this means that the CQC won’t be able to get in touch or give you any feedback about the action they have taken.

Cynthia Bower, Chief Executive of CQC, says, "Health and care professionals have a responsibility to raise concerns if they believe that patients or people who use services are being put at risk. The first course of action should be to raise these concerns within your organisation - but if you feel unable to, or if your voice is not being heard, there are other options open to you."

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