Changes in light of Winterbourne View

A serious case review has been published to highlight the role that the CQC and five other organisations played in the events that occurred at Winterbourne View. The CQC have announced that that will make changes to ensure they protect people from abuse.

Following the events of Winterbourne View, the CQC carried out a full review of their systems and processes. This led them to identify failings they felt they had in dealing with whistleblowers and processes the information they receive.

The changes proposed by the CQC include:

·         follow-up on action plans when services aren’t meeting government standards.

·         build new ways to work with local safeguarding teams.

·         develop the way we analyse safeguarding alerts so we can spot trends in care.

Dame Jo Williams, CQC chair, said,  “Winterbourne View was a watershed moment for CQC.  We did not respond as we should have and we have offered our apologies to the patients and their families.

“We have been honest about our limitations at the time and willing to learn from them.  We carried out an urgent and thorough internal review to strengthen our processes and to ensure that we are better placed to play our part in protecting people in vulnerable care situations.”

Chief Executive David Behan said, “There is much for all the organisations involved with Winterbourne View to consider…I will ensure that the Care Quality Commission responds fully to all the recommendations for CQC. We will continue to work with other organisations to improve communications and sharing of information to ensure we all protect those who are most vulnerable.”

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