Monday 27 August 2012

Improvements made to the CQC Inspection Report Template



Based on feedback from members of the public, those who use services, providers and scrutiny committees the CQC has made some improvements to how they present their judgements from an inspection in a report. The design of the inspection report and follow up report are now more in keeping with the website.

The improvements include:
-       Different report templates for an inspection and the follow up review.
     - The inspection report will be used to publish judgements for all inspections.
     - The follow up report is designed to quickly get information into the public domain.
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They have renamed the 'Review of compliance report' to 'Inspection report' to reflect the shift in terminology toward inspections.

The detailed information about the service inspected has been moved to the second page of the report. While the judgements against each standard inspected are shown on the front page using ticks and crosses. This will replace the current statements about overall compliance.

A new section called 'What people told us and what we found' replaces the two separate sections currently labeled as 'What people told us' and the summary of each judgement for each outcome within 'What we found about the standards we reviewed...' This section will be a summarised analysis of the CQC’s findings for the inspection as a whole.

A contents page has also been included in the new template to help readers navigate the report and a glossary of key terms has been added.

The inspection report template is designed to give readers a more balanced view of evidence. Rather than reporting people’s comments without context and without linking it to other supporting or conflicting evidence, analysis of the evidence has been put together. 'Our judgement' and 'Reasons for our judgement' has been renamed 'Our detailed findings'. This will tell the reader how the CQC have reached their judgement, based on analysis of the evidence.


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