The Care Quality Commission's investigation into Melbury House care home, which was falling short of the essential standards of quality and safety, has led to the organisation voluntarily canceling its registration.
Checks were carried out in response to concerns that were identified regarding the health, safety and welfare of people who used the service.
Subsequent to the CQC visits, the provider, ACH of London LLP, applied to voluntarily cancel the registration of this location and has now closed.
The results of the Care Quality Commission's initial investigation show:
- health and social care professionals had concerns about how prospective residents were assessed prior to admission to the home.
- a number of staff had not undertaken essential training for their roles.
- monitoring of the quality of service provided was ineffective.
- people lacked confidence that risks to their health, safety and welfare were not properly reported so that action could be taken.
About the investigation
The CQC conducted two visits to Melbury House in August 2011. Inspectors observed how people were being cared for, talked with people who use services and staff, checked the provider’s records and looked at records of people who use services.
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